Tuesday, January 12, 2010

Lessons in Patience

Over the past two days, we’ve learned that hospitals desperately need an overarching system of communication that makes doctors, nurses and therapists from every department talk to each other about each patient. Entering things in each patient’s computerized chart supposedly gets information from one person to another… but it only works if they put the correct information in the computer and if they bother to check what’s in the computer! So far, our experience shows that the computer does not communicate between all fifty (or more) hands that are trying to heal Kevin.

Yesterday we saw how this miscommunication is not only inefficient, but can be harmful to patients. We learned early Monday that the radiation oncology department prepared a radiation plan for a glioma—not a medulloblastoma. Throughout last week, various doctors were still deciding which type of tumor Kevin has. We were told that the radiation oncologists were preparing a plan for both, and once the final pathology came down, they would go with whatever radiation plan matched the pathology. Of course, what we are told doesn’t correspond with what is actually being done.

The one piece of good news in all of this: the pathologist signed off on the report that Kevin’s tumors are medulloblastomas (he technically has two tumors in his brain stem). However, on Monday morning, the radiation oncologists realized they had only been planning to treat gliomas. They had to start planning from scratch in order to treat medulloblastomas. So, instead of receiving his first radiation treatment on Monday, Kevin spent a couple more hours on the imaging table so the radiation oncologists could plan for the correct treatment.

Kevin was upset by the news that radiation would start Tuesday afternoon instead of Monday. At least the delay is only a day, but no one with a brain tumor wants to waste time in getting it treated. He has grasped onto the idea that as soon as radiation starts, he will start improving. Kevin has been improving over the past week, but he has trouble recognizing his improvement. We hope that once he starts radiation, he might see that he is slowly getting better.

To end on a positive note… we have a new #1 shake: the “Old-Fashioned” Chocolate Milkshake from Peninsula Creamery. I even had a taste—it was pretty darn good. We’re still working through all the shake suggestions, so I’ll keep you posted if we have a new winner!

8 comments:

Susan Murphy said...

Hi Williams,
I am alarmed by your report and wonder how a less-informed family could possibly navigate the medical maze. I am glad that things are corrected and ready to roll. We at Valencia are all pulling for Kevin!

I'm happy to hear that the Peninsula Creamery is still around and making great shakes. I grew up going to there with my grandmother... my order? a pattymelt with a chocolate shake (made with chocolate icecream, not vanilla icecream with syrup... very important!)

Time to go and check out the big waves... I can hear them from school. Love Kevin's surf shot!

Susan

Marilyn and Drew Calciano said...

How frustrating, especially as members of the medical community, to see this kind of thing. Unfortunately, I think your experience is all too common.
We are all sending lots of good thoughts and prayers your way!
Glad the milkshake hunt is a success!

Stacy said...

Haha! Actually, the shake Kev tried and liked was with vanilla ice cream with chocolate syrup! He'll also have to try the one with chocolate ice cream. If it was me, I would probably prefer the chocolate ice cream shake... but I'm the obsessed chocoholic!

toni runyon said...

working in a hospital, It is frustrating to see how miscommunication happens even with the greatest intention. It only takes 1 link to fail and cause delay. The human element is so important as the computer is only as good as the information we feed it. The blessing is that your family who loves you so much will make sure that the right treatment is administered and you can be on your way to recovery. thinking of you and knowing tomorrow will be a much better day
sincerely
toni and steve runyon

Anonymous said...

Dear Williams Family,
We are so impressed by your ability to deal with the major, daily ups and downs, especially with your most recent news. Thank goodness for the quest to find the best shake! Stacy, your blog updates are wonderful and speak to Kevin's strength. Our love and best thoughts are with you all.
The South Family

Anonymous said...

Hang in there, Kevin. The professionals got their wires crossed but they have the correct plan now. One more day to start improving. Now I have milkshakes on the brain! ~ from christine

Anonymous said...

Dear Williams Family,
Hope today is a better day for all of you. Thank goodness that you have the medical knowledge that will help guide you through the hospital maze. I, too, am so impressed with your blog and the information you are getting to all of us. Many years ago, Rich and Carolyn helped our family on a very difficult journey and we so benefited from their love and support.
May you all feel the love and support for you as
you walk this difficult journey.
Much love and many prayers,
Trish Cronin, Eileen, Kevin and Brian

Anonymous said...

Hi Williams,
I COMPLETELY understand your comments re: coordination of care - did it for 18 years while Morgan was a patient at Shriners Hospital - it comes down to parents being the holders of all the knowledge, even if you have, as we did, a 'clinic' approcah where all the doctors are seeing patients in the same day/setting. Communication still drops when one doc leaves the room - many times I've had to say "no-wait - that's not what he said". (Once when the two docs were standing together in front of me!). And Susan is also right asking the biger question: what about the families whose primary language isn't English, who feel at all intimidated by the medical environment, who don't have physicians living with them? Good luck - be strong - take your vitamins.
Claudia

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